Delivery & Returns

Delivery

All designs are handpaint so please allow 2-3 weeks for your order to be dispatched. 

UK domestic address will be sent via Royal Mail Tracked 24/48hr Service. You will receive a tracking code to track the shipment on Royal Mail website once the order has been dispatched.  UK domestic delivery is usually 1-3 working days.

For international orders will be sent via DHL or UPS, You will be emailed the exact carrier details and the tracking code once your order has been dispatched.   You are responsible for Duties & Taxes at your destination.

European normally will take estimate: 7-10 working days from the date dispatch. 

  • You are responsible for Duties & custom charge on the arrival of your parcel at the country border. You will be contacted by your local postal service with details on the amount and payment methods available to cover these additional charges.
  • We cannot be held responsible for any delays to the delivery of your item due to your late payments for import charges. 

Worldwide will take: 10-14 working days from the date dispatch.

  • You are responsible for Duties & custom charge on the arrival of your parcel at the country border. You will be contacted by your local postal service with details on the amount and payment methods available to cover these additional charges.
  • We cannot be held responsible for any delays to the delivery of your item due to your late payments for import charges. 

Returns

Due to the nature of customise products, which is made to order.  We generally do not offer return or exchanges on shoes. 
For exception cases, we will accept return within 7 days from the date you receive your products but we will charge 30% as restock fees. We will not accept any returns which require to put your name on the product.  So it is essential that you chose your size correctly.

Size charts and designs are available to view on each product.  By completing the order process, you agree that you have approved all selected options.  In case you ask us to add name or text, you agree that the text you provide for personalised pairs has been spelled correctly.  

Each pair are created as an individually commissioned piece and we do not hold stock of any designs.

Return postage is at the cost of the customer. Once the item arrived we will eximine, and refunds will be issued to your original payment method. Please return items to the below address:

MaiaThia.com
Unit F2, Brook Farm,
Bath Road, Colnbrook,
Slough, Berkshire,
England,
United Kingdom,
SL3 0LU.

For further contact please submit contact via website or email to: admin@maiathia.com with your order number and your question.